How do I set Access Rules?

Access Rules can be used to allow or deny specific usernames, email addresses, and most importantly, host or IP addresses. IP address access controls are the most userful and powerful because they allow you to limit access to the software from certain locations and networks, such as your office.

To configure Access Rules, log in as a superuser, navigate to the 'Configuration' menu at the bottom right, and click on 'Access Control'.

Any rules you have added in the past will be listed here and can be modified or removed. To add a new rule press 'Add rule'. Choose whether the conditional rule is meant to allow or deny access. Then, indiciate which type of rule it is (username, email, host). For example, if you don't want a user to use your company's support email address, you would issue a deny rule, for email, with a mask of support@mycompany.com.

For more advanced rules, you can use wildcard characters, such as:

• %: Matches any number of characters.
• _: Matches exactly one character.

Example on how to use wildcard characters:

If you do not want users to use email accounts from GMail, you would use a deny email rule with a mask of: %@gmail.com

If you only want to allow email addresses from your company, you would first enter an allow email rule of %@mycompany.com and a deny rule of % (meaning, deny everything else).

If you only want to allow access from within your office, you would first enter an allow host rule of your IP address (for example: 12.123.234.34), and a deny rule of % (meaning, deny every other host). Be careful using this, because your IP address might change.

Be very careful setting Access Rules because you may accidentally block everyone out. If this happens, just contact support and we will remove the access restrictions for you.